SUMMARY:
The incumbent that we are looking for will be in charge of customer retention, branch productivity; enhancing customer service and loyalty; and generating growth through effective customer relationship management in order to achieve the branch’s business target.
And he should also be sensitive to the areas he is supposed to manage in his activities
Core Responsibilities:
Business Growth:
- > Manage branch’s liability portfolio and cross selling
- > Ensure business growth through marketing of bank products; build and maintain existing and new customer relationships to achieve annual business targets
- > Monitor performance of branch in achieving its overall business target
- > Set targets for the branch business team and monitor performance to ensure the Branch achieves its overall business targets
- > Provide recommendations in the development of new products as well market for the new products up take
- > Business growth through the sale of banking products and goal setting of the branch business team and performance monitoring
Customer Service & Operations:
- > Overall in charge of staff within department including leave management, training, coaching and mentoring for the business staff
- > Manage branch’s liability portfolio through pushing for growth of low cost accounts and cross selling
- > Ensure customer retention by enhancing customer service at the branch level e.g. monitoring of customers’ complaints and transactions, meeting with high net worth clients regularly and maintain personalized relations
- > Respond to Customer related queries as they arise
- > Ensure that branch business practices are compliant to relevant banking laws and regulations, systems and procedures
- > Ensure timely submission of reports such as periodic business, call reports and surprise check reports etc.
- > Implement board/management directives for the branch in an effective and timely manner
- > Support the Head of Business Development in preparing branch business related budget by providing inputs
- > Assist in the development of new products as well as push for the new products up take
Knowledge & Skills:
- > Strong Relationship Management & Interpersonal skills and Problem solving skills
- > Knowledge on bank products
- > Strong understanding of banking business
- > Business development skills and
- > Sales & Marketing skills
- > Leadership skills and Communication skills
Qualifications & Experience:
- > At least 5 years of work experience at Senior Officer level in Business Development in a bank; with 3 years’ experience in Branch Operations and Retail Sales.
- > Bachelor’s Degree in Business Management, Marketing, Economics, Accounting, Finance or any other related field
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