JOB ANNOUNCEMENT FROM THE MWIBA COMPANY
SAFARI & RESERVATIONS CONSULTANT – (1 POST)
Details:
Mwiba Holdings Limited is registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading Hospitality company with its Operations in Arusha, Meatu-Simiyu and Mara Regions. We are currently looking for Safari & Reservations Consultant to be part of our team and provide support to all our tourist facilities and enhance Photographic Safari Experience.
KEY RESULT AREAS / ESSENTIAL FUNCTIONS
- > Overseeing all accommodation reservations for Mwiba Holdings properties ensuring that all reservations are loaded into reservation systems.
- > Oversee bookings for all complimentary Safari services including airport transfers, third party accommodation, flights, airport meet and greets etc. for all company’s agents.
- > Monitoring agent’s emails trends and Safari operations requests.
- > Administering Safari designing i.e. checking availability, booking, quoting, tailoring an itinerary, invoicing and monitoring confirmations.
- > Work closely with reservations & Safaris Manager to ensure control of safaris by ensuring any inconsistencies during quoting and confirmation phase are resolved in a timely manner with agents as well as be available to solve any client issues arising while on safari.
- > Developing safari rates, sharing and updating rates changes with the company’s agents, advising the team on timing and charges for trip cancellation and familiarization (FAM) trips.
- > Work closely with sales and marketing team and be part of marketing research to identify selling possibilities and evaluate customer/agent’s needs.
- > Make sure work is going well while fulfilling your responsibilities and managing them more accurately to enhance your work
PROFESSIONAL AND INTERPERSONAL DETAILS
Education:
- Diploma / undergraduate degree in tourism or sales and marketing management from an internationally recognized higher education institution with a high degree of computer skills based on generous data usage systems including Microsoft Excel, Word, PowerPoint and Outlook.
Experience and Skills:
- > Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, agents, guests and staff in all situations.
- > IT literacy, with experience of packages such as Excel, MS word, Res Request, Fidelio, Pink elephant or any related safaris or reservations systems.
- > Have the ability to work through periods of high demand and ready to work on weekends.
- > A minimum of 5 years of hospitality sales and marketing management.
- > Assertiveness, patient and possessing good organizational skills.
Applicants are invited to submit their CV’s/Resume’s and copy of certificates to HR Office through Reception (for hard copies) or via e-mail to: Recruitment@kdtl.co.tz before 30th January 2022
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