Work Reference No. 002/22
Position: Customer Service Officer
Reporting to: Business Centre Manager (BCM)
Responsibility:
VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;
- > Provide satisfactory customer serv ice to VFT internal and external customers
- > Provides support to Business Centre Manager in day to day activities related to data entry/ in VFT MFB system
Main tasks
- > Attends customer inquiries and Marketing Promotion Savings
- > Refer customers to the relevant officer or appropriate channel for Monitoring / attending customer ATM usage
- > Register and resolve customer engagement by providing accurate customer information
- > Issues marketing tools such as fliers to customers
- > Ensure accurate placement of data in bank communications
- > Acknowledges bank correspondence
- > Opens savings accounts
- > Petty cash reimbursement disbursement as per policy Effect cash and cheque payment s as per authorized, approved or request voucher
- > Ensure payment of services delivery agents, partners e g. bills, contractors, labour wages if any
- > Purchases of office items e g water, sugar, utensils e t c
- > Sends disbursement sheet to Central Processing Center,
- > Keeps the Business Center stationeries
- > Keeps under safe custody all clients loan collaterals, files, documents and other valuable items
General attributes:
- > Able to develop strong VFT relationships and Clients Builds strong teams work
- > Central Processing Centre
- > Able to manage the multiple relationships of Staff and
Education & Experience:
- > Very good communication and marketing skills (both written and verbal)
- > Must have a clear understanding of data entry and technology
- > Very good knowledge and comfort dealing with financial information
- > Proficient in Microsoft office application
- VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB). It has a loan book of TZs. 17 Billion and 30,000 customer base. More that 5,000 of them being small holder farmers.
About our working environment & remuneration
VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.
VisionFund Tanzania Microfinance Bank Limited,
AICC Building, Serengeti Wing, 5th Floor
P.O. Box 1546,
Arusha, TANZANIA
- The position should be the subject of the email application.
Disclaimer
VisionFund Tanzania Microfinance Bank would like to inform the general public that it has not
engaged any consultant/agent to conduct recruitment on its behalf.
All applications should be addressed to;
The Chief Executive Officer,
VisionFund Tanzania Microfinance Bank Limited
P.O. Box 1546,
Arusha, TANZANIA
- > The deadline for the application is on 17th January, 2022. N.B. Only short-listed candidates will be contacted.
Mode of Application:
Interested and suitably qualified individuals should; Forward their application letter, attaching certified copies of their academic and professional certificates; detailed CV’s with three referees to vftHRstaff@vftz.co.tz.
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