Job Opportunities Are Vacant For The Vodacom At EBU Support Executive

EBU Support Executive

Job Description

Role Purpose and Key Responsibilities

Role Purpose:

Responsible for, managing all fixed business within the VB Support portfolio.

Key Responsibilities:

> Manage the in life status of fixed customers
> Proactively advise the customers in case there is availability issue through availability management process.
> To achieve SLA Mean Time to Resolution (MTTR), through incident management process
> Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of problem management
> Review and improve the support processes (CRs Management) and policy to enhance customer experience.
> Pro-active Training of entire VB fixed portfolio to Improve Services Levels as well as customer Experience

,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Core Competencies, Knowledge, Experience and Qualification

> Strong analytical skills
> Excellent communication skills
> Strong stakeholder engagement
> Strong customer service and customer satisfaction ethos. Delivering results.
> Interpersonal skills
> 2+ years’ experience industry or functional experience.
> Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
> Interpersonal skills.
> Excellent communication skills

Skills

> Dynamic Prioritisation and Multi Tasking
> Forecasting
> Influencing
> Business Partnering
> Change and Adaptability
> Coaching and Mentoring
> Expert Communication
> Drives Continuous Improvement

CLICK HERE TO APPLY

...............................................................................................................................................................

SEE MANY JOBS ANNOUNCED TODAY

CLICK HERE TO GET YOUR FAVORITE JOBS

Join Telegram and Whatsapp to get employment information through our group below;