POST: CUSTOMER SERVICE OFFICER II – 15 POST
POST CATEGORY(S): BANKING, ECONOMICS AND FINANCIAL SERVICES MARKETING,MEDIA AND BRAND
EMPLOYER: Tanzania Telecommunications Company Limited (TTCL)
APPLICATION TIMELINE: 2022-03-03 2022-03-16
JOB SUMMARY NIL;
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DUTIES AND RESPONSIBILITIES;
i.To answer customer inquiries regarding the Corporation products and services also provide any other information related to our business
ii.To answer calls from customers by the use of Call Centre telephony system within defined time-limits.
iii.To handle customer issues in a pleasant, confident, and very helpful telephone manner,
iv.To resolve customers’ complaints quickly in accordance with the Corporation processes and procedures.
v.To handle contentious calls effectively, with empathy and assertiveness;
vi.To record detailed customer inquiries, requests and complaints into the system for further management.
vii.To solve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance
viii.To work as part of customer service team and maintain good relation with other team members; and,
ix.To perform any other Duties as may be assigned by supervisor.
QUALIFICATION AND EXPERIENCE;
Holder of Bachelor Degree in either Commerce/ Business Administration majoring in Sales/Marketing, Entrepreneurship, Marketing.
REMUNERATION TTCS 4
The deadline for submitting the application is 16 March 2022.
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