Job Opportunities Are Vacant For The IQVIA, (Ims Health & Quintiles are now) at the Biomedical Engineer

Position: Biomedical Engineer (Field Service Engineer)

About the job;

IQVIA is looking for Field Service Engineer for our Molecular division.

The ideal candidate will be based in Bugando, Tanzania and report to our client. The ideal candidate must have a good understanding and proficient in English and the local language. Please only apply if you meet the criteria and reside in Beira or be open to extensive travelling. Please note: The role will require extensive travelling. Suitable candidate should have own reliable transport.

THIS IS A URGENT ROLE- WE REQUIRE A CANDIDATE WHOM CAN START SOON.

Main Purpose of Job

Provide IQVIA clients with a best in class customer experience. Responsible for on-site systems and instrument installations, maintenance and for solving hardware and software issues.

Actively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth.

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Key Responsibilities

> Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
> Reporting to Service Management, including spare part usage report.
> Inform Service Management about prep happened in use of IQVIA products.
> Providing on-site customer support for software and hardware upgrade training.
> Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
> Actively participating in IQVIA Molecular conference calls, service summits, expert meetings and workshops.
> Installation and implementation of new systems in current and new customers sites.
> Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)
> Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.
> Maintaining and managing own Spare Parts Field Service inventory kits according to defined

Minimum Requirements:

Skills and Experience

> Diploma/College degree - University degree in relevant discipline is a plus.
> Scientific mindset: Degree in Sciences/ Medical Technology/ Medical Engineering
> Strong problem solving skills, autonomy and resourcefulness.
> Willingness to travel in the assigned area.
> Proficient in English and the local language
> Good knowledge of English (listening and writing). Additional language skills are an advantage.
> 5+years of related work experience or equivalent combination of education and work experience.

Contact: For questions,

Please contact Ms. Valerie Mdhluli on valerie.mdhluli@iqvia.com

If you have not heard from IQVIA 2 weeks after the closing date, please consider your application unsuccessful..

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